Mail management
Starter offer (included in your direct debit subscription)
All your mail is scanned (envelope and contents) within 72 hours of receipt, up to a maximum of 100 pages per month (excluding envelopes).
For more than 100 pages in the same month, each page scanned is invoiced at €0.30 excluding VAT.
You can choose to forward certain mailings to obtain paper versions by purchasing an à la carte forwarding pack from your customer area (from €2.50 per forwarding).
Paper mail will be kept for 30 days after scanning, and then destroyed if no forwarding request is made within this period.
Business offer
All your mail is scanned (envelope and contents) within 72 hours of receipt, up to a maximum of 100 pages per month (excluding envelopes).
For more than 100 pages in the same month, each page scanned is invoiced at €0.30 excluding VAT.
All your mail is forwarded once a month, up to a maximum of 25 items per month. If more than 25 items are forwarded in the same month, each additional item is charged at €2.00 plus VAT.
In the event of forwarding outside mainland France, an International flat rate will automatically be invoiced at €10.00 excl. tax/month.
Your monthly mail forwarding date will be automatically selected from the following dates: the 5th, 12th, 19th or 27th of the month, depending on the anniversary date of your subscription. Please note that forwarding dates vary according to weekends and public holidays.
Premium offer
All your mail is digitized (envelope and contents) within 72 hours of receipt, up to a maximum of 150 pages per month (excluding envelopes).
For more than 150 pages in the same month, each page scanned is invoiced at €0.30 plus VAT.
All your mail is forwarded daily, up to a maximum of 150 items per month. If more than 150 items are redirected in the same month, each additional item is billed at €2.00 plus VAT.
In the event of forwarding outside mainland France, an International flat rate will automatically be invoiced at €10.00 excl. tax/month.
Please note
- Mail forwarding costs cover the actual cost of forwarding (the price of the stamp), as well as the management costs of the mail processing center.
- Your mail is not kept at your direct debit center, but is taken care of as soon as it is received by a mail processing service provider. So there's no need to visit your center to collect mail. They are scanned and available in your customer area, and forwarded according to the offer chosen.
- If the forwarding address provided is invalid, your mail will not be forwarded and will be returned by La Poste to our mail service as NPAI (N'habite Pas à l'Adresse Indiquée). You will then be notified by e-mail, and asked to provide a valid forwarding address, in order to trigger a new forwarding operation. The mail will be kept for 2 months, then destroyed if your address is not updated within this period. However, the digitized version will remain available for consultation without time limit from your customer area (except for sensitive mail which cannot be digitized).
Package management (Starter, Business, Premium)
Receiving parcels at the domiciliation address is offered on a commercial basis and is tolerated within the limits of occasional use, as the Domiciliary is not intended to replace post offices, logistics providers or relay points.
Your center receives your parcels
Your direct debit center can receive up to 5 parcels per month, as long as they meet the following conditions:
- Maximum weight 4kg
- Total dimensions (length + width + height) less than 1.50m
Your direct debit center reserves the right to refuse receipt of a parcel, and will refuse any parcel over 5 received in a month. Parcels refused by your center will be returned to their sender.
Receive your parcels at the address of your choice or collect them on site
As soon as a parcel is received, you are notified by e-mail and in your customer area. You then have four options:
- Request forwarding of your parcel to your forwarding address from your customer area:
Forwardingto the EU or DOM-TOM
Your parcel will then be forwarded via Colissimo with delivery against signature, at the following rate: public rate invoiced by Colissimo + 3.0€ HT SeDomicilier handling fee. Your tracking number will be sent to you by e-mail and displayed in your customer area. In the event of loss or damage, the reshipment will benefit from a flat-rate Colissimo compensation of €23 per kg, up to a maximum of €690.
Reshipmentoutside the EU or DOM-TOM
🌏 For reshipments outside the EU and DOM-TOM, you must send the invoice associated with the contents of the package within 15 days of notification of receipt of your parcel via the contact form, so that it can be attached to the dispatch note as required by customs.
On receipt of the invoice, your package will be reshipped via Colissimo with delivery against signature, at the following rate: public rate invoiced by Colissimo International + 3€ HT SeDomicilier handling fee. Your tracking number will be sent to you by e-mail and displayed in your customer area. In the event of loss or damage, the parcel will be reimbursed by Colissimo at a flat rate of €23 per kg, up to a maximum of €690.
Without this invoice, the parcel cannot be reshipped. At the end of the 15-day period following notification of receipt, the parcel will be destroyed and a destruction charge of €20 excluding VAT per parcel destroyed will be invoiced. - Arrange for your parcel to be collected by a carrier of your choice. This option allows you to insure your parcel ad-valorem at your own expense.
- Go directly to your center's reception desk during opening hours to collect your parcel yourself.
- Ask a trustworthy person, previously declared via your customer area, to collect your parcel for you, during your center's opening hours.
If no action is taken by you within 15 days of receipt of your parcel by the domiciliary center, it will automatically be reshipped to you via Colissimo, at the rates and conditions described above.
SeDomicilier reserves the right to charge a storage fee of €5 per day per parcel if the storage of one or more parcels interferes with the operation of the direct debit center.
If a non-standard parcel cannot be reshipped (size, weight, damaged parcel, etc.), you will be invited to collect it in person at your center's address within 15 days of receipt. At the end of this period, the parcel will be destroyed and a destruction charge of €20 excluding VAT per parcel destroyed will be invoiced.
In the event that the forwarding address provided is invalid, the forwarded parcel will be returned as NPAI to 229 rue Saint Honoré 75001 Paris, by Colissimo. You will then be invited to collect it in person at this address within 15 days of receipt of the NPAI return, or to provide a valid forwarding address. At the end of this period, the parcel will be destroyed and a destruction charge of €20 excluding VAT per parcel destroyed will be invoiced.
